Ginlong Solis USA is seeking a Service Line Technician to join our Service department in the United States. We are seeking hard working, motivated, and well organized individual with a focus on continuous improvement to exceed expectations.
This individual will be responsible for helping staff our service line, which operates M-F 7AM to 5PM PST. A strong cloud software / technical understanding is preferred.
Primary functions and responsibilities:
- Troubleshoot, repair, and commission string inverters remotely via our service line.
- Document all details from a service call.
- Interface with our customers in a proffessional manner.
- Develop detailed knowledge of our products.
- Communicate issues trends to management.
- Contribute to the global service platform.
Skills/Qualifications:
- Own a Personal Computer (preferrably a windows based machine).
- Have a quiet place to work from and take calls.
- Proficiency on a PC computer with basic hardware, software, and networking abilities.
- Knowledge of solar market is preferred.
- Knowledge of National Electric Code is preferred.
- Positive attitude and willingness to learn.
- Ability to read equipment manuals and technical specifications.
- Ability to work under direction from remote management.
- Ability to analyze and solve problems effectively.
Physical demands:
- This will involve large amounts of time daily sitting or standing at a desk staring at a screen, listening to calls, and using a keyboard/mouse.
Work environment:
- The work environment will consist of a home based office.
Compensation:
- Competitive salary dependent on experience.
- Flexible time off
- Paid Training.
Job Type: Full-time
Experience:
- Electrical installation and repair preferred.
- PC and MS office required for this position.